Question 1

How do I get a live fare?

Accepted Answer

Send us your route, dates, and passenger details on WhatsApp. We reply with the best available fares within minutes.

Question 2

Can I change my flight date?

Accepted Answer

Yes, subject to airline rules. Contact us on WhatsApp and we will check availability and any change fees.

Question 3

Do you book group flights?

Accepted Answer

Yes. For groups of 10+, we offer special group fares. Visit our Corporate & Group Travel section.

Question 4

Can I book for someone else?

Accepted Answer

Yes. Provide the passenger's full name (as per passport), date of birth, and document details.

Question 5

Do you offer one-way tickets?

Accepted Answer

Yes. We book one-way, round-trip, and multi-city itineraries.

Question 6

How do I pay for my ticket?

Accepted Answer

Bank transfer, JazzCash, Easypaisa, or cash at our Sialkot office. Details shared on WhatsApp.

Question 7

How long does UK visa take?

Accepted Answer

Typically 3–6 weeks from the biometrics appointment. We guide you through the full process.

Question 8

Do you help with documentation?

Accepted Answer

Yes. We provide a personalized checklist, review your documents, and prepare your file.

Question 9

What if my visa is rejected?

Accepted Answer

We help you understand the refusal reasons and guide you on reapplication or appeal options.

Question 10

Do you process Schengen visas?

Accepted Answer

Yes. We provide full Schengen visa consultation including travel insurance and itinerary preparation.

Question 11

Can you get me a visa for Dubai?

Accepted Answer

Yes. UAE tourist eVisas are processed within 24–72 hours.

Question 12

Do you provide invitation letters?

Accepted Answer

For certain visas, we can arrange invitation letters from our partners. Ask on WhatsApp.

Question 13

What's included in Umrah packages?

Accepted Answer

Flight, visa, hotel, transport, Ziyarat, and Nusuk permits. Specific inclusions depend on the package tier.

Question 14

Can I customize my Umrah package?

Accepted Answer

Yes. Every package can be tailored to your dates, budget, and hotel preferences.

Question 15

Do you arrange Nusuk permits?

Accepted Answer

Yes. We arrange Rawdah Mubarak and Haram access permits for all our pilgrims.

Question 16

How long does Saudi Umrah eVisa take?

Accepted Answer

Typically 24–48 hours. Urgent processing available.

Question 17

Can children travel for Umrah?

Accepted Answer

Yes. Children require their own passport and visa. We arrange family-friendly hotels and transport.

Question 18

Is your insurance Schengen-approved?

Accepted Answer

Yes. Our medical insurance plans meet all Schengen visa requirements with €30,000+ coverage.

Question 19

What does travel insurance cover?

Accepted Answer

Medical emergencies, hospitalization, flight cancellation, baggage loss/delay, and repatriation.

Question 20

How fast is the insurance certificate issued?

Accepted Answer

Most policies are issued within 2–4 hours on WhatsApp.

Question 21

Can I get insurance for my whole family?

Accepted Answer

Yes. Family plans are available with discounted rates.

Question 22

What payment methods do you accept?

Accepted Answer

Bank transfer, JazzCash, Easypaisa, and cash at our Sialkot office.

Question 23

Is there a deposit required?

Accepted Answer

For flight bookings, full payment is required before ticketing. For Umrah packages, a deposit secures your booking.

Question 24

Do you provide invoices?

Accepted Answer

Yes. Proper invoices are provided for all bookings. Corporate accounts receive GST-compliant invoices.

Question 25

How fast do you reply on WhatsApp?

Accepted Answer

During working hours (8 AM – 9 PM), we typically reply within 5–15 minutes. Urgent inquiries are prioritized.

Question 26

What are your working hours?

Accepted Answer

Monday–Sunday, 8:00 AM – 9:00 PM (PKT). WhatsApp support is available 24/7 for urgent matters.

Question 27

Can I visit your office?

Accepted Answer

Yes. Our office is in Sialkot, Punjab, Pakistan. Contact us on WhatsApp for the exact address.

Frequently Asked Questions

Flights

Visas

Umrah

Insurance

Payments

Support

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